"This course was very well delivered with a variety of styles and activities which kept us fully engaged throughout. The content was very concise and easy to follow".
"I attended a social media training event. It has saved me countless hours of wasted effort. The trainer imparted his substantial knowledge and personal experience of the pitfalls of this topic and prepared me to focus only on that which will be useful to me. Although this is a new subject to me I was taken from the reasons to do social media to the practical tasks of getting started, knowing which sites to us, and those not to, when and how to use. A very useful event and well worth attending. Thoroughly recommended".
"I recently attended a Handling Complaints course provided and delivered by Rob, I have to say that not only was the content exceptionally useful - his method of delivery and the whole structure of the day really put me at ease and ensured I was able to get the most out of the day. It was informative, current, and relevant information which Rob was able to tailor to certain situations and scenarios with ease. Being a trainer myself - I am aware of how difficult this is to carry off successfully but he did it with ease. Obviously the sign of a true professional, I hope to use his services again soon. Thank you!".
"Really helpful with lots of practical tips. Well presented and explained. Excellent notes and handouts for future reference. Thank you!".
"A very useful course. It has given me tools and ideas to take into my workplace".
"This course has been a real eye opener. Rob is an ecellent trainer who is very engaging and keeps the content fresh & informative. I would look to attend further courses with Rob".
"New to the management role, this course has given me the confidence to tackle any issues around staff performance".
"This course has given me the skills to be a more effective leader and manager. A very professional presentation".
"An interesting course with good interaction".
"A good course, well worth attending as it supplies useful, and more importantly, useable skills".
"This course has given me manageable action points to make improvements in my time management".
"It has been informative and good fun!"
"The course has been really good and allowed me to realise weak areas that need improvement and practice".
"This course has given me processes and strategies to deal with difficult team members. I now know how to motivate and get the best out of people".
"This course has given me the tools to devise and implement an appraisal and review system for my team".
"This course has helped me improve my understanding of the requirements of a team leader and the skills required to complete appraisals in a constructive way. It has given me lots of ideas on improving team performance".
"I am very passive and let people walk all over me. I will now use what I have learnt to change that".
"This course has given me the tools to help me be more assertive and communicate how I feel to those around me".
"This course has opened my eyes to dealing with complaints!"
"I now feel empowered with strategies and understanding to provide more effective leadership".
"The course has helped me look at aspects of my job in a different way. It has given me lots of ideas".
"The course was very helpful. I will use the information in the future. Now my understanding of the client is much clearer".
"This course has made me stop and think about what I do every day and how I manage my time. I am going to put what I have learnt into practice and monitor how many hours I save a week!"
The course allowed me to think about work practices and how efficient they are. I have identified simple improvements to my daily operations".
"Excellent outline of common problems with helpful practical solutions".
"it has provided me with a tool kit to become a better manager of my time".
"This course has really helped me to think about how I can be confident in my workplace & motivate my coleagues using different words body language and planning. I feel inspired and more confident".
"The course opened my eyes to what is really involved with marketing".
"This course highlighted the many elements to marketing a business. I came to reaffirm my knowledge but actually learnt so much more!".
"This course has given me knowledge of how to become a more effective leader. Great, professional and a highly knowledgeable man".
"Very useful to reflect and focus on issues affecting time management and how the business is run. Good interaction and facilitation. Very useful, many thanks".
"This course highlighted key areas for improvement in our customer relations and has given us a chance as a team to reflect on processes and communication methods".
"Very Instructive and full of helpful tips".
"I have had a good day and now have a good idea about leading my team".
"I now have a better understanding of all the different aspects to customer service"
"The course has made me much more aware of how much customer service affects an organisation"
"Excellent content - I feel I have the skill set to use in every day situations".
"I have been given a clear structure on how to conduct appraisals in a constructive manner".
"Very useful in giving ideas on how to free up time and showed me flaws in how I work now. I found the delegation section very useful."
"I feel that I am able to leave today feeling more confident to the challenges ahead with the information and skills I have learnt".
"Never having any formal training in interview techniques, I have found this course very instructive".
"Many things to take away and change and put into place. Could really think about my own business needs".
Enlightening - some changed practices will be introduced in the near future".
"I found this course very helpful and will be able to implement a lot of this into my work management".
"I didn't know what to expect from the course but I am pleasantly surprised. I have learned lots of useful pointers."
"This course has been very informative and highlighted many things to take forward in my workplace."
"Very interesting with useful and practical techniques that can be taken back to the workplace."
"The course has given me the tools to improve my performance when supporting my team. Greatly enjoyed the course."
"I learnt a lot of different techniques to help deal with staff. It aslo helped with planning my own personal objectives."
"An excellent course for someone who is new to being a team leader".
"As a relatively new line manager, it really opened my eyes and challenged pre-conceptions I didn't realise I had."
"Never received any formal management training before and it has been something I have always struggled with and not fully understood. Today has been excellent and has equiped me with the tools and skills needed to move forward"
Loved the job decscription section to learn more about my team and understand how they like to work and identify areas of improvement. I find training usually hard to concentrate but today was the BEST training I ever had. Thoroughly enjoyed it!"
"I feel I have been given the skill set I need to be a good manager. A very reflective course which makes you think about things you usually wouldn't."
"Brilliant course, would definately book another one!"
"This course has really opened my eyes to different management techniques. As someone who is looking to move in to a managerial role, it was very useful."