Follow us on Twitter and Facebook
Plymouth Performance Management Training

/// Intended For:

Anyone involved in the performance management or appraisal process.

Performance management is about establishing a culture in which individuals and groups take responsibility for the continuous improvement of business processes and of their own skills, behaviour and contributions.

Often treated like a box ticking exercise, effective performance management is actually fundamental to achieving a successful business. Performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team. The organisation that embraces effective performance management is creating a strategic advantage in the marketplace.

The key aim of the performance management process is to develop the team to assist the organisation in achieving its objectives.

This interactive one-day training course has the following content:

What is Performance Management? - Developing an understanding of what Performance Management is and how we embed it into the culture of the organisation.

The Performance Management Cycle - Showing that Performance Management is a cyclical process and demonstrating the requirements at each stage. Including the need for ongoing reviews.

The Key Skills of Performance Management, including:

Objective Setting - Ensuring that objectives are clearly defined, describe performance requirements and are SMART.

Ability or Motivation? - A simple tool to help assess the best approach to take to developing an individual.

Adapting Your Leadership Style - Applying the ability/motivation tool to a specific work based example.

Feedback - Identify what positive feedback is, and is not.

Giving Difficult Feedback - Providing some key tips on this topic.

Judgemental or Behavioural Feedback? - Ensuring that our feedback is on specific, observable actions rather than 'feelings'.

Performance Reviews - Taking delegates through a six-stage process.

Performance Reviews Practice - An opportunity to put the skills to the test.

Using the GROW Model to Joint Problem Solve - Looking at the GROW framework from a Performance Management perspective and providing specific questions to aid the process. With practice.

Managing Poor Performance - Identifying which actions to take and when, with some key skills.

Dealing with Poor Performance - A defined process to use.

Ten Ways to Improve Your Team Performance -Tips for analysis and Review.

/// Objectives

At the end of this Performance Management training course delegates will be able to:

  • Explain their role in managing the performance of their team
  • Describe the key stages in the performance management process
  • Use the performance management skills and techniques practice to create a development plan
  • Develop techniques to address poor performance
  • Review the challenges that face them within their specific team
  • Follow an action plan of their key development points.

Plymouth Time Mangement testimonials


"This course helped me improve my understanding of a team leader and the skills required to complete appraisals in a constructive way. it has also given me lots of ideas on improving team performance".


"The course has improved my understanding of performance management and made me look at the way I have dealt with people in the past".

V.M. - T.H. MARCH & CO

"New to the management role, this course has given me the confidence to tackle any issues around staff performance".


"I have been given a clear structure on how to conduct appraisals in a constructive manner."


"The course has given me the tools to improve my performance when supporting my team. Greatly enjoyed the course".


"I learnt a lot of different techniques to help deal with staff. It aslo helped with planning my own personal objectives".


"This course was very interesting and will help me in future circumstances which before I may not have known how to deal with".

Performance Management Training in Plymouth