Effective performance management isn’t about forms or annual reviews — it’s about helping people grow, improving team results, and creating a culture where expectations are clear and conversations are constructive.
This practical one‑day course gives managers the tools, confidence and structure they need to manage performance consistently and professionally.
Why Performance Management Matters
Strong performance management builds trust, improves motivation and ensures everyone understands what “good” looks like. When managers know how to set clear objectives, give meaningful feedback and address issues early, teams perform better and problems don’t escalate.
/// Who Should Attend
Ideal for team leaders, supervisors, managers and anyone responsible for appraisals, coaching or staff development.
/// What You Will Learn
Core Principles
- What performance management really means
- How to embed performance management into everyday culture
- The performance management cycle and how to use it effectively
- Giving positive and constructive feedback
- Using behaviour‑based feedback instead of judgement
Essential Skills
- Setting SMART objectives that genuinely drive improvement
- Assessing ability vs motivation and adapting your leadership style
- Giving positive and constructive feedback
- Using behaviour‑based feedback instead of judgement
- Holding confident, structured performance conversations
Practical Tools & Techniques
- A clear six‑stage process for performance reviews
- Practising real‑world conversations in a safe environment
- Using the GROW model to support development
- Managing and addressing poor performance early and appropriately
/// Course Objectives
By the end of the course, delegates will be able to:
- Confidently manage the performance of their team
- Use a repeatable process for reviews and appraisals
- Set meaningful objectives that support individual and team success
- Address poor performance promptly and professionally
- Create practical development plans that encourage growth
K.P. - SOUND FINANCIAL MANAGEMENT
"This course helped me improve my understanding of a team leader and the skills required to complete appraisals in a constructive way. it has also given me lots of ideas on improving team performance".
C.R. - LUMINATI WAYCON LTD
"The course has improved my understanding of performance management and made me look at the way I have dealt with people in the past".
V.M. - T.H. MARCH & CO
"New to the management role, this course has given me the confidence to tackle any issues around staff performance".
N.A. - DENISE BRINICOMBE GROUP
"I have been given a clear structure on how to conduct appraisals in a constructive manner."
S.B. - DURNFORD SOCIETY
"The course has given me the tools to improve my performance when supporting my team. Greatly enjoyed the course".
D.W. - HARPERS FEEDS
"I learnt a lot of different techniques to help deal with staff. It aslo helped with planning my own personal objectives".
S.W. - PLYMOUTH COLLEGE OF ART
"This course was very interesting and will help me in future circumstances which before I may not have known how to deal with".
Performance Management Training in Plymouth
/// Duration
One Day
/// Time
9.15am to 3.30pm
/// Venue
Leonardo Hotel Plymouth
50 Exeter Street
Plymouth PL4 0AZ
Lunch & refreshments
Certificate
Workbook containing full course notes
