This course will help your front line staff deal with complaints in a straight forward and effective way.
It is often said that the way you handle a complaint is far more important than the solution you provide. Research shows that skilled handling can lead to long term customer loyalty. Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
By the end of the training course participants will be able to:
"I recently attended a Handling Complaints course provided and delivered by Rob, I have to say that not only was the content exceptionally useful - his method of delivery and the whole structure of the day really put me at ease and ensured I was able to get the most out of the day. It was informative, current, and relevant information".
"I thought I knew the basics about complaints. It was refreshing to learn new improved approaches to handling, managing and resolving complaints".
"This course has shown me the best way to approach customers to get a good solution for the customer".
"This course has opened my eyes to dealing with complaints!"