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Plymouth Performance Management Training

/// Intended For:

Anyone involved in the performance management or appraisal process.


Performance management is about establishing a culture in which individuals and groups take responsibility for the continuous improvement of business processes and of their own skills, behaviour and contributions.

Often treated like a box ticking exercise, effective performance management is actually fundamental to achieving a successful business. Performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team. The organisation that embraces effective performance management is creating a strategic advantage in the marketplace.

The key aim of the performance management process is to develop the team to assist the organisation in achieving its objectives.

This interactive one-day training course has the following content:

What is Performance Management? - Developing an understanding of what Performance Management is and how we embed it into the culture of the organisation.

The Performance Management Cycle - Showing that Performance Management is a cyclical process and demonstrating the requirements at each stage. Including the need for ongoing reviews.

The Key Skills of Performance Management, including:

Objective Setting - Ensuring that objectives are clearly defined, describe performance requirements and are SMART.

Ability or Motivation? - A simple tool to help assess the best approach to take to developing an individual.

Adapting Your Leadership Style - Applying the ability/motivation tool to a specific work based example.

Feedback - Identify what positive feedback is, and is not.

Giving Difficult Feedback - Providing some key tips on this topic.

Judgemental or Behavioural Feedback? - Ensuring that our feedback is on specific, observable actions rather than 'feelings'.

Performance Reviews - Taking delegates through a six-stage process.

Performance Reviews Practice - An opportunity to put the skills to the test.

Using the GROW Model to Joint Problem Solve - Looking at the GROW framework from a Performance Management perspective and providing specific questions to aid the process. With practice.

Managing Poor Performance - Identifying which actions to take and when, with some key skills.

Dealing with Poor Performance - A defined process to use.

Ten Ways to Improve Your Team Performance -Tips for analysis and Review.

/// Objectives

At the end of this Performance Management training course delegates will be able to:

  • Explain their role in managing the performance of their team
  • Describe the key stages in the performance management process
  • Use the performance management skills and techniques practice to create a development plan
  • Develop techniques to address poor performance
  • Review the challenges that face them within their specific team
  • Follow an action plan of their key development points.

Plymouth Time Mangement testimonials

K.P. - SOUND FINANCIAL MANAGEMENT

"This course helped me improve my understanding of a team leader and the skills required to complete appraisals in a constructive way. it has also given me lots of ideas on improving team performance".

C.R. - LUMINATI WAYCON LTD

"The course has improved my understanding of performance management and made me look at the way I have dealt with people in the past".

V.M. - T.H. MARCH & CO

"New to the management role, this course has given me the confidence to tackle any issues around staff performance".

N.A. - DENISE BRINICOMBE GROUP

"I have been given a clear structure on how to conduct appraisals in a constructive manner."